Willkommen in Kokkaarako
At Kokkaarako Restaurant, we prioritize customer satisfaction and ensure high-quality service. If an order is incorrect, spoiled, or undelivered due to our error, customers may request a refund or replacement within 30 minutes of receiving their order. Refunds are processed through the original payment method or as store credit at our discretion.Due to the nature of food products, returns are not accepted, but we may offer replacements for valid complaints supported by proof. Cancellations are only possible within 5 minutes of placing an order, provided food preparation has not started. Delivery fees are non-refundable, except for failed deliveries caused by the restaurant.We reserve the right to deny refunds for fraudulent claims or repeated requests. For assistance, customers can contact us via phone or email. Thank you for choosing Kokkaarako Restaurant!
Due to the nature of food products, we do not accept physical returns.
If your order is incorrect or unsatisfactory, we may offer a replacement or store credit.
Customers must provide proof of issue (e.g., photo of incorrect or spoiled food).
Requests for replacements must be made within 30 minutes of order receipt.
Due to the nature of food products, we do not accept physical returns.
If your order is incorrect or unsatisfactory, we may offer a replacement or store credit.
Customers must provide proof of issue (e.g., photo of incorrect or spoiled food).
Requests for replacements must be made within 30 minutes of order receipt.
Orders can only be canceled if the request is made within 5 minutes of placing the order.
If food preparation has already begun, cancellation and refund may not be possible.
For prepaid orders, a refund will be issued if the cancellation request is approved.
Kokkaarako Restaurant reserves the right to refuse refunds or replacements in cases of repeated refund requests or suspected fraudulent claims.
Refunds for online payments may take 1-2 business days to process.
Complaints about taste preference will not be eligible for refunds but may qualify for store credit.
If you have any concerns or require assistance with a refund or return request, please contact our customer support team
We appreciate your understanding and thank you for dining with Kokkaarako Restaurant!